Refund Policy

Last updated: April 6, 2026

At Boreyroth Group, Inc., we are committed to customer satisfaction. Please read this Refund Policy carefully before making a purchase. All of our products are digital in nature and delivered electronically. We do not sell or ship physical goods.

Business Address: 169 Madison Ave STE 11525, New York, NY 10016, USA
Email: info@boreyrothpay.com
Phone: +1 (240) 943-0788

1. General Policy — All Digital Products

Due to the instant delivery and non-returnable nature of digital products, all sales are generally final. This applies to all product categories we sell, including:

SaaS software licenses (Krowd Builder — Yearly and Lifetime)
Jewelry CAD design concept files (rings, earrings, bracelets, necklaces, body jewelry)
Ebooks and digital guides
Bag and fashion design blueprint files
Residential architecture plan files
Any future digital products added to our catalog

However, we handle all refund requests on a case-by-case basis and are committed to resolving genuine issues fairly.

2. Eligible Refund Situations

You may be eligible for a refund in the following situations:

Your digital product was not delivered to your email within 24 hours of purchase
The product delivered was significantly different from what was described on the product page
A technical error prevented you from accessing or downloading the product
Duplicate charges were made for the same order
A software license (Krowd Builder) failed to activate due to a verified technical fault on our end

3. Non-Refundable Situations

The following are not eligible for refunds:

Software licenses (Krowd Builder) that have been activated and used
Design files (jewelry, bags, architecture) that have been downloaded or accessed
Ebooks that have been downloaded or opened
Change of mind after delivery
Incompatibility with third-party tools not specified in the product description (e.g., Krowd Builder requires WordPress + Elementor)

4. How to Request a Refund

To request a refund, please contact our support team → within 7 days of your purchase date. Include the following:

Your order number
The product name
A clear description of the issue

We will review your request and respond within 1–3 business days.

5. Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Future Products

This Refund Policy applies to all current and future digital products sold by Boreyroth Group, Inc. As we expand our catalog, the same principles will apply: all sales are generally final, with case-by-case review for genuine delivery or technical issues.